Big Bazaar / Futurebazaar / Future Retail / Hometown — Refund not received for my order at Big Bazar Store

Address: MAHARASHTRA BB-NAGPUR- RAMDAS PETH-LANDMARK BLDG Landmark Bldg (bardy), Near Panchasheel Square, Wardha Road, Ramdas Peth, Nagpur ,maharashtra

I paid for my order at Fashion Big Bazar in Nagpur with YONO SBI app amouting for Rs.977 but the executive at the counter said the payment was not processed but the amount for the order was debited from my account.

The attachment is the screenshot of the transaction.