Big Bazaar / Futurebazaar / Future Retail / Hometown — Return of clothes

Address: bokaro steel city

Dear Sir/Madam
With reference to the above i madhu shankar says that i have bought 2 jeans from big bazar bokaro mall b s city Jharkhand on 07/04/2021 after few days Jharkhand govt announced lockdown in entire jharkhnad and we are unable to return the product as per Jharkhand govt covid guidelines no shopping mall open during the lock down period after 45days of loc known govt modified the guidelines and give some relaxation we approach to the big bazar for return the said product 2 jeans but store manager rudely refused to return it and said that return period of a month is lapsed so we cant and said during lockdown period big bazar open even we are tried many times the tel no mentioned on the bill voucher but msg said no is out of service
so its my humble request to kindly look into the matter urgently and earliest coz during covid pandemic situation and lockdown period its not possible to breach the govt guidelines and return the goods within a month .If its not possible from your end i will escalate the issue to consumer forum .

Regards
Madhu Shankar Pandey
plot no 266
BOKARO STEEL CITY
JHARKHAND 827002
MOB NO [protected]