Big Bazaar / Futurebazaar / Future Retail / Hometown — Return of defected item and refund thereof

Address: City Junction MALL, Dehradun

I visited the BB store at City Junction Mall, Near ISBT, Dehradun on 1st Nov'2020. I purchased Lemon Squeezer Big from that store costing to Rs.195. The tag was almost torn. on reaching home, when the tag was opened, the purchased item was not working properly. The very next day, I emailed the complaint at [protected]@bigbazar address along with the cash memo and in response to my mail, I got a reply that someone from BB will contact me within 24 hrs. I am regret to say that till date, I have emailed 3-4 times to BB but all the time I am getting the auto generated mail. I request you to kindly instruct the concerned authorities to contact me to resolve the issue and refund the amount of Rs.195 to my account.