Big Bazaar / Futurebazaar / Future Retail / Hometown — Unable to redeem my big bazaar profit club membership card

Address: Big Bazaar City Center mall Pandri Raipur Chhattisgarh.

Dear sir/Madam,
my name is Sourav Agrawal I have purchased big bazaar membership of the amount 10000 rupees. but now
I am unable to redeem my big bazaar profit club membership card. due to all shops of the big bazaar being found OFF everywhere. I am also trying to contact Bigbazar customer care by phone call but the contact number ([protected]) ([protected])([protected]) showing does not exist. so kindly help to sort out this issue.