Big Bazaar / Futurebazaar / Future Retail / Hometown — Unable to use or cancel Big Bazaar Profit Club (BBPC) Card

I purchased the Profit Club Card from Big Bazaar Kochi in February 2022, but I did not get any chance to make my purchase from Big Bazaar using this card as the shops have been closed since March, not even the vouchers which I received with the card.

I was told earlier that even after merging with Reliance, Profit Club cards can be used, but now they are not allowing to do this. I also have my vouchers also not yet redeemed!

I have been roaming around to various Big Bazaar shops and asking what is the future of BBPC cards, but no one had proper clarity, they all asked to send email to [protected]@bigbazaar.com for refund, but I think since too many people are facing the same issue, the inbox is full or the given email is not functional now and my email was not delivered.

Please let me know how to proceed and get the refund!