[Resolved]  Big Bazaar / Futurebazaar / Future Retail / Hometown — unethical behaviour of security staff

Address: Thiruvananthapuram, Kerala

From
K. Reghunandanan thampi,
T c 36/564
Pournami, palkulangara,
Trivandrum.
To
The manager,
Bigbazaar, pazhavangadi
Trivandrum.
Sub: humiliating and labelling me as a thief by the security to protect the billing clerk –reg:
Ref:bill no:tax invoice no:[protected]
I am a senior citizen aged 65 years and a regular customer of big bazaar from the time it started. On 10/02/2019 i had come there with my wife dr radhika thampi. I was badly humiliated at the exit by your security to cover up the mistake of the counter girl by labeling me as a thief.
I had purchased some provision items which was paid as per the bill at counter no:5. As usual after billing, items were kept at the other end of countertop, which i again put in the empty trolley after paying the bill. I did not check the bill at that time. At the exit i handed the bill to security. He arrogantly pushed the trolley back to the counter without informing me anything and told me to follow him in a rough manner. He then told the counter clerk that one item a packet of big onion (Savala) had not been billed. It was only when he informed the counter girl that i came to know of this. She said sternely that the item had not gone through the counter but she will bill it immediately, but the security said this cannot be left like that, in malayalam he said “ithu anganae vidaan pattoola” and reported the matter to higher officials. After sometime another security person came and the counter girl repeated her stand. All this time i was made to stand there with my wife like a thief caught red handed and all other customers watching the show.
I am a profit club member card and big bazaar pay back card. I have been making a purchase of not less than rs.25000/every year. The security employee and the billing clerk were behaving as if they had caught a thief redhanded.
I was put through all this humiliation merely due to the over enthusiasm of the security who did not even bother to check the details or inform me of the error in the bill and the counter girl’s adamant nature to admit her mistake. They evidently seemed unaware of the humiliation and the subsequent mental trauma their behavior had inflicted on us. The mental trauma i had gone through cannot be explained in words.
Nothing can ever compensate for the humiliation and shame i had experienced during that time. But i want to find out what has happened. For that i request you to take the following steps.
I want to view the cctv visuals to make sure that this was not a preplanned drama to glorify the security guard.
The security staff and the billing clerk should apologize in person and management should apologize to me in writing. I expect a reply immediately.
I request you to cancel my profitcard and refund the balance by cheque.
If you are not taking any action i will be forced to take legal remedy.