Big Bazaar / Futurebazaar / Future Retail / Hometown — Wallet balance

Address: Agra

I am holding a Big Bazar future pay approx Rs.6800/- as unused balance. Which was shown in my future pay wallet upto July 2022, but now same has been disappeared. I have contacted store, but they are now Reliance outlets, so not responding about big bazaar wallet balance. I have tried through portal complaint, then I got system generated message that my complaint has been taken and a team will contact with resolution, but till date no call/ resolution has been received regarding same and now customer care no.[protected] is also not working
Please provide the solution to redeem/ get refund of the amount.

You haven't given any instruction to the customer by email, message, or call that how we will get the card balance.

So please return my card balance amount as earliest possible. Your Customer care number is closed. Your email is not in use anymore. Pls return my hard earned money. If any person have leads in this regard kindly share the details please.