[Resolved]  Big Bazaar — Not refunding money

I ordered groceries and crockery items on 2nd july from [protected]@bigbazaar.The amount of Rs 509 was deducted from my bank account (gpay).The order said "awaiting payment" and it was not delivered.Next day i complained about the order but the customer service said they haven't received the amount.After two day of saying this they finally accepted they have the amount.Since then I complained about refunding the amount.But they tell me to wait 48hrs and then wait 24 hrs more.After so much trying they always say "the concern is escalated to Higher team".I am fed up of these excuses.Order number[protected].The order now shows cancelled but the refund is still not initiated.