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BigRock India Complaints & Reviews

www.bigrock.in
1.1
Updated: Oct 26, 2023
Complaints 90
Resolved
19
Unresolved
71
So far, so good. BigRock India is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope BigRock India will keep up the work and continue to help more customers with their concerns even better 🤝
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Most useful reviews

2
Billed for Auto Renew Hosting and now refusing to refund cancellation
2
Received incomplete backup after paying for the data recovery service.
1
Big rock is fraud

BigRock India reviews & complaints page 2

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N
NetworkingDude
Oct 5, 2020
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Biggest Fraud Ever

I registered a domain through BigRock India. Already paid for the domain through NetBanking and the money has been deducted from my account. However, BigRock still hasn't handed the domain over to me and continues to demand payment!...
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O
officialomgiri
Sep 13, 2020
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vps server not refund in 1 week

Address: Khandwa, Madhya Pradesh, India 450001

Dear sir,

I bought a vps from bigrock company. For which i requested a refund for this company, but they flatly refused. While speaking with the chat agent, i was told that there is a money back period for 30 days. Because of which i bought. Whose chat screenshot is also available with me. But despite requesting from bigrock's support team several times over about 1 week that this product is not in my use, please return it....
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R
Raju454545
Jul 18, 2020
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Bigrock domain suspended not responding

Big rock suspended my domain just jow and they are not responding on call or email.

I contacted chat section but they are saying to mail them at [protected]@bigrock.com

After making so many emails also i am not able to get my domain started.

The email id registered with the domain is for the domain itself. So i am not getting the confirmation email also.

Bigrock is such a shame on indian...
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R
rishabgoyalcp
Jul 12, 2020
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auto renewed cloud hosting even when i turned it off

Address: 870 phase 2 urbane esate

I have switched off my auto-renew for particular hosting package they still renewed it...
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M
Murali1967
Jun 13, 2020
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enterprise mail

Address: Bangalorre

Purchased the domain and also the email id of the enterprise business. Support agents gave different nos on the amount of mails that can be sent per day. One said 100 per hour. One more said 500 in one go and not more than 2000 per day. One said 750 in one go. But the max limit per 24 hours is 2000. We are basically into staffing and we do send company mailers. We did let them know the type of mails that is being sent and told that we are...
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D
dhakanparik
from Delhi, Delhi
May 16, 2020
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Database security issue

I purchased domain and hosting from bigrock named "https://bhsgroups.in".
Website database hacked 2 times in last 6 six months. I also called them for support but didn't get any kind of support from them. Now second time my whole database was flushed. Please help and guide me to take action against them. Below is message that i have got from hacker as warning table in phpmyadmin database.

"to recover your lost database...
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C
Cornav Update
Apr 28, 2020
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they suspended after purchase domain

100 % fraud company . They suspend after purchase domain or Hosting.. Don't buy anything from BigRock....
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S
SatyajeetKumar
Feb 10, 2020
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hosting space

I hosted my client website on bigrock server. They provided me 20GB space in starting. But 20Gb space is going to full so i Upgraded to unlimited plan by paying amount. after purchase that they not allow to host more than 20Gb files. They asked for purchase new plan of cloud hosting for 2 years then my previous is cancelled and amount will adjusted...
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N
NBPS Solutions
from Delhi, Delhi
Nov 26, 2019
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problem persisting for more than 10 days

Dear Sir,

In reference to the above mentioned subject I want to give the raised ticket reference. Those are [#HVV[protected]] and [#JDT[protected]], so that you can understand how long we and my client are suffering.
Right now the situation is almost going beyond our grip. The business of my client has almost shattered.
In this scenario I would like to request to shift the hosting temporarily to other server until...
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P
paraszalariya12
from Vadodara, Gujarat
Sep 19, 2019
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shared hosting database not access using sql server

Address: Vadodara, Gujarat, 390012

I was purchased shared windows hosting from a big rock.when I try to access my database but unable to access my DB in SQL server. For Database purpose we need to use MS SQL Server so when I tried to connect with it first 20-30 minutes no databases display then after it displays blank.
I already talk in live chat as well as generate ticket but those guys always come with irrelative solutions which are not related to my problem also...
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H
Hitesh Ph
from Mumbai, Maharashtra
Sep 14, 2019
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bigrock india will rob you by taking your money and not giving you the product.

Big rock does a money back scam where bigrock waits for a customer to cancel a product hoping to get the money back within 30 days as advertised, but then gives the customer neither their money nor the service. This needs to be reported to the income tax office as well as they may have a lot of black money.

I purchased a hosting service on aug 20 2019. It was valid till aug 20 2020.
But bigrock advertised that if i cancel...
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R
rs23
from New Delhi, Delhi
Aug 4, 2019
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hacking by reseller arm fintech

Address: 403 4th Floor,Kirti Mahal Building, 19,Rajendra Place, New Delhi, Delhi, 110008

Please note that your fraud reseller arm fintech owner abhinesh kumar, india has hacked our password and hosting details. We are in the process of registering a police complaint against them and sue them criminally. If you do not revert back to us within 24 hours, we will make a police complaints against all directors and owners of bigrock.in addition immediately cancel their dealership with you so that they do not get involved in our hacking...
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S
SumanRani59
from Bengaluru, Karnataka
Feb 28, 2019
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pro hosting order for 3 years but not able to host

Dear sir,

I have purchased bigrock pro hosting order with order id 77958190 on 10/08/2017 and was valid till 9/08/2020.
Due to some error, the order was deleted but no refund was given to me.
When i contacted bigrock support they said, we cannot provide any support and order cannot be restored back.
Now i am not able to host the websites despite paying full amount.

Please help.
br...
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H
Hrishikesh Reddy
from Hyderabad, Telangana
Feb 11, 2019
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Resolved

regarding payment for the domain registration

Address: Hyderabad, Telangana, 500010

I have purchased a domain from bigrock through paytm payments bank. The transaction was succesfull and the amount was deducted but it is showing in my bigrock account that payment is still to be made. I have contacted them and they said that the payment did not hit their gateway. Then i have contacted paytm and they have confirmed me that the payment was indeed succesfull and is credited to their bank account . I have contacted them many...
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A
Archana0010
from Bengaluru, Karnataka
Jan 29, 2019
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biggest cheating company-pathetic services and customer support

Address: Mumbai City, Maharashtra, 400069

Bigrock is a big fraud company

I was using hosting services for more then 3 years. Recently my hosting plan has got expired and we aren't able to renew it. Before expiring the hosting we have taken a backup for public_html twice in different system. The reason for downloading twice the file is to make sure our all files and all domain site should be there. But when checked my downloaded folder there are many domain files and...
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G
gauravshrinivas
from Mumbai, Maharashtra
Jan 10, 2019
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cheater

Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

Poor company, poor executive.

Big rock has got indulged into unfair practices. fooling customers by changing the packages from backend and making it from 3000 to 200000 ruppees package...

Big cheater...

really a very bad experience...

feeling cheated ...

#cheaterbigrock
#chorbigrock
#pitybigrock

It is really very bad and then when an old...
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H
Hari_kv
from Ernakulam, Kerala
Jan 8, 2019
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selling consumer data

Address: Ernakulam, Kerala, 682030

Please don't buy domains from bigrock. They are selling your personal data like email and phone number. After registering a domain 2 days before, i get almost 10 calls, 8 sms and 10+ marketing emails from different web development companies in and around noida in 2 days. Still it continues
While i ask about the source of information to those companies, they say that they get it from their partner. Its evident that bigrock is selling...
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S
saurabmarjara
from Bengaluru, Karnataka
Nov 22, 2018
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selling their customer mobile numbers to design/development companies

Website: bigrock.in

I registered two domains a couple of days back from bigrock. Since then i have received about 15 calls from development/design companies for building my website.

Selling customer mobile numbers is highly unprofessional and also a privacy violation.

The web design companies call at any odd time, when i am busy with my work.

Of course, they should not be calling at all.

Big rock...
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R
rahulseodm
from Pune, Maharashtra
Oct 25, 2018
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they sell their customers phone number

Address: Mumbai City, Maharashtra, 400069

A few days back i registered a domain with big rock, it is been more than 3 days and i have got around 20 calls for website building. What the hell you guys think of yourself when it comes to consumer data privacy.
Stop earning by selling consumer data.
Every time i am busy with work i get a call or message for website building.
Some of the companies mentioned my domain name and some told me that they are talking on behalf...
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E
EVM
from Mumbai, Maharashtra
Sep 25, 2018
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cheating - not providing the advertised disk space

Hi,

We are registered some number of domains and hosting services from bigrock. But now i got an issue with bigrock as they are suspending my account frequently.

It started when my account disk space exceeded. I have deleted the additional data and brought down the disk space. But they are told us to reduce it to below 10 gb, when it is done they had suspended the account and now they are asking to reduce to...
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