Big Bazaar / FutureBazaar / Future Retail / HomeTown

[Resolved] Bigbazaar — charged twice for the same products

koushik7777

from Bahula, West Bengal

Nov 14, 2018

Address: Burdwan, West Bengal, 713301

I purchased a solo microwave oven (Bajaj 1701 MT) and a SK mixing bowl set on 05.11.2018 for a total amount of rupees 4388. at first i tried to make payment by card but due to some problem in the server my transaction was not processed and it was cancelled. later after 1.5 hours later i made the payment through cash and purchased the above mentioned products (Tax invoice number: [protected]). today i updated my passbook and to my surprise i saw the transaction which got cancelled was successful and 4388 was debited from my account on the similar date with the following details MEDR/BIG BAZAAR/511190/. could you please look into this and tell me how to get the refund for double charge..

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Dec 12, 2018

Complaint marked as Resolved

Someone from future group as as from bigbazaar called and asked about the problem. I told them about the problem in detail. I submitted the necessary docents at big bazaar, sentrum mall. After that i again visited big bazaar after two week since nothing were done from there side. They tol me to contact bank and submit the cash back form. I did as said. Today i got my refund of Rs 4388.

Big Bazaar / FutureBazaar / Future Retail / HomeTown customer support has been notified about the posted complaint.

Verified Support

Nov 15, 2018

Big Bazaar / FutureBazaar / Future Retail / HomeTown Customer Care's response Dear Mr. Koushik,

In order to raise your issue with the team, I would require your contact number.

Kindly provide the same at [protected]@futuregroup.in

Regards,
Priya
Future Group

Nov 24, 2018

Updated by koushik7777 Earlier I raised a complaint on 14th Nov, 2018 regarding twice charging of same solo microwave oven I purchased from Big bazaar, Sentrum mall, Asansol (complaint no. BB[protected] ). someone from the customer service did contact me and asked me to provide the documents in this regard. i submitted those documents (xerox of passbook and receipt) as asked by Big bazaar, Sentrum mall, Asansol after that they told me that they would look into the matter and inform me when i would get my refund and if not what step should i take in this regard. But to my disappointment no one from the big bazaar called me after that but my complaint was marked resolved. someone from the future group called me instead and i told them that my complaint was not resolved. after that nothing was done. kindly look into the matter and help me resolve it.

Nov 27, 2018

Updated by koushik7777 Really disappointed with the customer service its almost 2 weeks since i raised my complaint and still it is not resolved.