Billdesk — Bill payment deducted from Bank but payment status is pending.

Sir/Madam

I have paid my electricity bill of MPPKVVCL
(Madhya Pradesh Poorv Kshetra Vidyut Vitaran Company Ltd.) amounting to Rs. 2020 through Payment Gateway "Billdesk" via kotak BHIM UPI. The amount has been deducted from my bank account but I have not received any payment confirmation yet. Also Online Bill Payment System is showing the bill as pending. The details are as follows :

IVRS no : [protected]

Transaction id :[protected]
From : [protected]@kotak
To : [protected]@hdfcbank
Amount : 2020 Rs.
Date :[protected]

Please ask them to confirm the payment status for this transaction

Regards,
Sachin Prajapati