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Billdesk — Money deducted but not credited to receiving end

I did transaction on 1st Feb from FreeCharge wallet to BBdaily but it failed in between..It is showing successful in FreeCharge side but not in BBdaily side
I am following up with all 3 teams : BBdaily, FreeCharge and Billdesk and it is going ping pong ...
Now the real issue is with Bill desk which can confirm back to Free charge team about failure of transaction at their end but I am not getting satisfactory response

Would like to raise formal complaint against Billdesk for the same
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