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Billdesk — Money got deducted from account but not paid to DGVCL

Hi,

On 12/12/2020, I tried paying DGVCL bill via Billdesk merchant gateway but the transaction errored out. The transaction amount Rs 4, 665.19 /- got deducted from my card but was not credited to DGVCL BIlldesk Mumbai account

Transaction ID: 07800027701212005400588

Need help to get my money back.

Thanks,
Shashi
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Amount was paid via Debit card. The portal shows error in transaction while the amount is debited from my bank account. Please help me resolve this issue.
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