Billdesk — No reciept from pspcl even after being credited twice

Address: Pathankot, Punjab, 145001

Website: Pspcl bill pay

Dear sir/mam,
Greetings for the day.
I, sachdev bindra with account number [protected] was billed with rs910 on 10.8.16 and has paid the bill twice from my axis bank networking on 12.8.16 with ref inb/[protected] with pnr number :guti[protected] and again on17.8.2016 with ref number inb/[protected] with pnr number:guti[protected] with billdesk gateway but none of my payments have been credited by you yet.
I hv already mailed to billdesk but no reply. As per bank both the transactions are successful and pnr number has been generated.
Kindly credit the same or refund my money.