Billdesk — Payment not received (Transaction Failed)

Address: 411028

Hi,
I was making payment to Pizzhut using PAYTM wallet. Payment was made halfway, it got processed via BILLDESKnut but before it reaches to PIZZAHUT transaction failed.
BILLDESKnut Orde #HPT[protected]

Now, when i raise the issue to Paytm, they are saying that "transaction against the order id: HPT[protected] is still showing successful and there is no refund initiated yet. We would suggest you to get in touch with BILLDESKnut against the same concern and get the consent email of initiating the refund against the order id: HPT[protected]."

Please help in here.