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Billdesk — Payment Not Refund

Sir,
I have made a payment of Rs. 420/- for Electricity bill (WBSEDCL) from my ICICI UPI through BillDesk on 04/02/2021 at 3.29 pm. The transaction was successful (ID[protected] but the beneficiary (WBSEDCL) has not received the said payment still now however the same debited amount is not refunded in my A/c also. I am trying to check the payment status in BillDesk portal only but searching result showing "Sorry, We are unable to process your request at this time. Please try after some time." from last 2 days.

Therefore, I request for take necessary action to refund the debited amount immediately.

Thanking You.
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