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Billdesk — Payment Transaction ID is [protected]

Dear Team,
I rechecked with bank and my online banking amount is debited from my account, Can you please confirm about the credit
Dear Customer,
You have made an online payment of INR 19017.7 towards BILL DESK BPC from your Account XX000 on Apr 15, 2021 at 12:05 hours. The Transaction ID is [protected].
In case you have not done this transaction, to report it please call on 18002662 or SMS BLOCK 000 to [protected] from your registered mobile number.

Never share your OTP, URN, CVV or passwords with anyone even if the person claims to be a bank employee.
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I already write to support, However in 2 days no ans, My Question is where my money stuck.
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