Billdesk — Transaction failed but Account debited

I made payment of Rs 2348 on 1/11/2020 through Billdesk for Madhya Gujarat VIJ Company Ltd. The amount was debited from my bank account by billdesk but the transaction failed before returning to the MGVCL portal i.e. without paying to the MGVCL. Can you please confirm by when I'll get my money back in account as [protected]@billdesk.com is not responding/acknowledging my email.
Please find attached copy of email confirmation received from my bank for amount deducted.
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