Billroth Hospitals — Delay in taking USG abdomen scans

Address: No 15/54 k ganesh nagar arakkonam

My name is Divya pid no 70141599 .i came to do health checkup at billroth hospital on 19/03/23. I came to basement floor for ultrasound scan by 11.30am . But the scan was not taken Till 4 o clock . First initially they said to go 1st floor, then we waited there from 11.30 to 3.30 pm . Suddenly they said machine was not working, again they said to go downfloor basement . With the pain we are moving here and there. We don't know such a big hospital, machine is repair. Reception department not giving proper response in Basement floor. We paid money and we are waiting for 5 hrs.. what is the hospital management here