| Address: Rajkot, Gujarat, 360001 | | Website: kotak life insurance |
Dear sir,
I bought two policy from kotak life "head start" plan in year 2007 for 30 lac and 10 lac for my wife. Policy number: 00628897 in the name of babulal mehta for rs. 30 lac.
And 00620671 in the name of chandrika mehta for rs. 10lac.
As per policy terms and agreement i have to pay premium rs. 1, 50, 000 every year and minimum 3 year i have to pay there after it was on my descretion to pay more premium till fund value available to pay mortality charges.
I paid some 6 lac rupees in first 4 year and there after i stop. My policy is still live and running as per policy terms. With my great surprise when i checked there statement i found they didcutting double amount than what specified in mortality charges chart they given with policy document. I complain many time but not satisfactory answer from kotak, i went their local office in rajkot but they also not able to justify deduction.
Now when i enquiry about this the reply i got from total service department is socking, they said there some rider running with your policy for that banifit charges are dedcutting.
I send them my policy and my proposal document but they are not answering.
I need they credit excess unit they deducted from my opted fund along with interest to service my policy till its life.
What is to be done?
Regards
Babulal mehta
B 401, man bandit apartment, 7th street vardhaman nagar, off palace road
Rajkot 360001
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