Bima Lokpal — not providing ncb status

I am from preeti united india insurance portal office, harpalpur
One of my customer chetram pathak had come to the insurance claim this year, then for his claim settlement, his previous policy wanted the ncb status that there was no claim in his previous policy.
His previous policy was made by tata motors dealer through national insurance company
I used to mail nic company several times (Mail id - [protected]@nic.co.in, [protected]@nic.co.in) but no reply came
Calling the tata motors dealers on the call (Toll free number[protected], they are saying that we can not give you ncb status because we do not have data and call nic toll free no.[protected] so it is saying that we can not give you ncb status because we do not have data, i have called in sagar branch (No.[protected]
So, it is my humble request that you solve my problem quickly and get the ncb status
I am giving below the details of the policy i want to have the ncb status-
Insured name-chetram pathak
Vehicle resistration number-mp-16-c-8118
Policy number -[protected]
Collection date -[protected]
Policy issue date - 25-apr-2016
Insurance cover period - 26/04/2016 to 25/04/2017
Vehicle make-tata motors indigo ecs 1.4 lx tdi bs3
Policy sevicing branch-sagar branch, gujarati bazar, sagar mp pin-470002
Policy issuing office-secunderabad division, iv.1st floor. Flat no c-17 to 19 minerva complex s d road, secunderabad telangana, pin-500003
Branch dealer name address-k m cars private limited nh-86 near hotel deepali, chhatarpur road sagar pin-470004
Agent name-tata motors insurance broking and advisory service ltd, main office