Comments
Hi kenedy400,
A s per our system record yous was charged Rs 15 on 24/07/2015 at 23:07 for VIDEO download through WAP from the techzone web portal which is a onetime chargeable downloading content. Since it is a downloaded VAS, the same is not required for deactivation. Kindly note these links through which the download had happened are 3rd party campaigns that are embedded in the WebPages that you had visited and had clicked on such links, hence charged a one time download fee for the content. Kindly take caution while browsing as to avoid clicking on such links to avoid unwanted deductions in future and avoid opening internet directly from a link if received through SMS.As service gesture and in our efforts to live up to your expectations we will be crediting the total amount of the above said charges to your main account as soon as possible.
Regards,
Aircel Social Care Team
A s per our system record yous was charged Rs 15 on 24/07/2015 at 23:07 for VIDEO download through WAP from the techzone web portal which is a onetime chargeable downloading content. Since it is a downloaded VAS, the same is not required for deactivation. Kindly note these links through which the download had happened are 3rd party campaigns that are embedded in the WebPages that you had visited and had clicked on such links, hence charged a one time download fee for the content. Kindly take caution while browsing as to avoid clicking on such links to avoid unwanted deductions in future and avoid opening internet directly from a link if received through SMS.As service gesture and in our efforts to live up to your expectations we will be crediting the total amount of the above said charges to your main account as soon as possible.
Regards,
Aircel Social Care Team
Contact Information
Bishwanath
Imphal
Manipur
India
Manipur
India
File a Complaint
Thank you for reaching us at Social Care.
We have forwarded your complaint to the concerned department and we will get back to you shortly with further updates.
Kindly feel free to write to us at [protected]@aircel.co.in for any further assistance on this matter.
We assure you a quick resolution and the best of services at all times.
Thanks and Regards
Customer Service Officer | Social CareTeam
Email us at [protected]@aircel.co.in