Blaupunkt Audio India — My Order [protected] BP13911WO - BT-52-BK - Not delivered"

Address: LOCATION Tower B , Spaze Itech Park , 22A, Ground Floor,Tower B2, Sector 49, Gurugram, Haryana 122018

Website: blaupunktaudio.in

I have ordered BT-52-BK on 4/Aug/2021, paying full amount 1568/-
+ 50/- shipping charge, total Rs. 1633.68

The product so far has not been delivered so far till today 20/Aug/2021
and they say they "fullfilled your order 14 days ago" ...

2 complaints has been registered -

(Ticket no. #88525 https://desk.zoho.in/portal/envent/en/myarea)
([Ticket no. ##89172##] Your ticket has been created)

So far not resolved inspite of various reminders.
Funny thing is that they returned to me saying -

== qte ==
Hi Muhammed,

We fulfilled your order from our store Blaupunkt India 14 days ago and would love to get your feedback.

What do you think about BT-52 Black?
== unqte ==

If they cannot deliver then they must refund my money.

Muhammed Jabir
Kannur, Kerala - India
Mobile [protected]