BloomsVilla — Complaint on order BV22126949

I am yet to get my order delivered. I placed a same day delivery order on January 12th 2023. Fully paid. But yet to receive any updates on the order. Tried reaching their customer care number multiple times. No response at all. Tried raising complaint on their portal. No proper response. Only automated email response. Kindly deliver the order at the earliest or refund the money. Its urgent. Very poor experience with Bloomsvilla overall. Kindly resolve.