BloomsVilla — Complaint regarding fraud website

I placed an order on this website on 14th May 2023. And did not receive my order on the specific date and time. I want to get my refund from this fraud website. I spent 2200 inr.
They sent me this email when I placed the order.
Bloomsvilla
ORDER BV23160422
Thank you for your purchase!
Hi Tanushri sharma, we're getting your order ready to be shipped on 14-May-2023 Standard Delivery- Free - 8 AM to 12 PM *. We will notify you when it has been sent.

Note: If you have any queries related to the order or need any changes, please send us an email to [protected]@bloomsvilla.com. Do not place new order to correct any information.
We do not call you to demand payment or issue a refund. BloomsVilla will send you or ask for information in the email only from [protected]@bloomsvilla.com.

I also filed a complaint on their website.
Dear Tanushri sharma,

Thank you for contacting Bloomsvilla.We acknowledge the receipt of your communication for your Order #BV23160422.
We will attend and revert to your feedback in two business days.

For any further assistance, Please contact at[protected].

Regards,
Customer Support
Bloomsvilla
Incident Created By Tanushri sharma at 14 May, 12:40 pm

Please help me to get my refund. I am a student and saved my money to get flowers for my mother on Mother’s Day.

Kindly help!!!