BloomsVilla — Incorrect order delivered worth lower amount than ordered

Address: Willson Garden, Bengaluru, 560030, Karnataka, IN

I booked an order for a Bonsai (INR 1, 849), dry fruits box (INR 1, 149) and delivery (INR 200) with the total amounting to INR 3, 198.

Delivered products dry fruit box (INR 1, 149), Jade plant (INR 549), good luck plant (INR 499) and delivery (INR 200). With the total amounting to INR 2, 397

The order number was BV2272756, and the difference amount is INR 799 which they cheated on.

Upon reviewing data online, I realized that they are fraudulently charging people and delivering no or lower value products.

I am only raising this complaint as their business licences should be suspended given the number of complaints.

They sent me an email saying the item was unavailable and that I should choose reply with the replacement items. The email stated the unavailable item being the dry fruit box, item of lower value. So I put the jade terranium and the good luck plant as the replacement items. Email pictures attached for reference

What the actually meant was the bonsai was unavailable the higher priced item and replaced that with the jade plant in low quality pot (not even the terranium I mentioned) and the good luck plant. I wrote in my email also that replace the dry fruit box with the jade terranium and good luck plant, since I thought from their email that it is the dry fruit box which is unavailable. A picture of my email reply is also attached for reference.

This seems to be a well thought out way to misrepresent information and cheat consumers of their money.

I called on their only single contact number, which rang for 1 hour and no one picked up until exactly at 1 hour the call disconnected. Screenshot of the call log attached for reference.

The chat option was also used, when Mamta was provided with the information of my order so that I could verify if the correct items were being sent (I got concerned after reading their reviews). She took the information and disconnected the chat as well.

Finally the order delivered with the lower priced items and in result I got cheated. This company needs to be severely fined for their fraudulent activities. Hope for their business to correct their ways or be shut.

Regards

Sagal