BloomsVilla — No delivery made after payment

Address: raipur

Website: www.bloomsvilla.com/pages/contact-us

I placed the order with them on 8th may for the occasion of mothers day. the payment was made and I received a confirmatory email as well.

After 2 hours I received an automated email that the flowers I placed the order for are unavailable for my Pincode and I can select the substitute for the same price instead. I promptly respond with the new selection and it has been radio silence since then. They haven't confirmed it nor made any delivery attempts whatsoever. I ended up waiting all day in the hope that they might show up, but in vain.

Quite convenient on their part to accept the order & payment which can't be fulfilled and then go awol I expect a full refund for this terrible customer service or the lack thereof. They also never respond on their listed contact number- which is always busy or not available.

Bloomsvilla Order BV2277403