BloomsVilla — Not delivered till now

Address: 638003

I have made an order for midnight delivery and I am still waiting for the update from the team... Delivery time mentioned is 11:45 PM of 1st September.. but still haven't received any call or email updates from the team..even it's not delivered yet..but i have paid fully.. still now no one has called me or updated me either over email or message.. how long should i wait for the product or atleast for the update? A serious complaint willbe raised if this is not answered and if there is any problem for my money