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BloomsVilla — Order has been placed but no update on delivery

Order number BV22124436. I have ordered a flower bouquet for midnight delivery. But now I'm helpless as there is no support or number available to track the same. On live support no one is answering my chat and numbers are all either wrong or closed.

I want my money back and want to urge the authority to take an action on this website.

Here I am attaching the screenshot of mail which I have received.
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