BloomsVilla — Order not delivered and no refund

Ordered plant and mug. They not delivered my order and its show in app that order delivered. Even their customer care continuously busy. There is no option of cancellation. Please help to return my amount.
Order id : BV23139556
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    BloomsVilla Phone
    +91 34 7469 1424
    +91 76 0220 4467
    BloomsVilla Address
    Willson Garden, Bengaluru, Karnataka, India - 560030
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