BloomsVilla — Order not delivered

Hi, my order BV2127146 is not yet reached. Blooms villa just making false commitment to customers that they will deliver with in 24hrs. It's been almost 4 working days. But no response from them. I am not able to track status of my order.
I have been trying to contact to the given number and also I have written an email but I got only automated reply. And no option to cancel and get refund. Atleast not even single message from them. Worst service.