BloomsVilla — Order number BV23134339

Order was placed and date time was selected for the delivery
It was a special birthday occasion of 4 year old kid
He was expecting this cake and was excited but got disappointed as cake wasn’t delivered or attempted to deliver
They kept saying it should be delivered soon
Hours passed we kept calling but no one answered
We even tried to speak over the net they said it will be delivered but still wasn’t
However to our surprise it shows order on hold due to refusal from receiving party
How it’s possible when the cake wasn’t delivered at the first place
This is completely fraud and breaking trust
Need a refund on this purchase as it has never been delivered
If they attempted to deliver where is the proof or signature of refusal.
Kindly resolve this asap