BloomsVilla — Refund not received #BV2289506

Address: Banglore, Karnataka

Dear sir,

This is the complain against Bloomsvilla from where i ordered a Cake and Flower on dated 07- July- 2022 post ordering my delivery time was showing same day which was between 6pm to 9pm. Then a delivery person has called and said he won't be able to deliver the order on same day. It will go to next day so i asked him to cancel the same if it couldn't deliver same day.
Since then iam chasing for refund of my amount which is 1149/-

Next day Bloomsvilla customer support replied weather you want the refund in account or Gift voucher also they will deduct 200 rs cancellation charges.

Even though they have not refunded my amount also i asked them why you are charging cancellation fee if commitment from there end was given wrong.

Respected sir please help me to get my refund back. I have mailed them multiple times but no response have called them for 10-15 times every time 15-30 min waiting time but no results.

Please support for this kind of harrasment.

Regards,
Sneha Sahu
[protected]