BloomsVilla — Valentine's day order not delivered

I had placed an order on 14th Feb-23 for Valentine's day. The order status for now 6 hours is still saying "assigned to delivery team". When I try calling the phone number listed on the Bloomsvilla website, it keeps saying the same thing, that is, "this number is currently busy". They haven't responded to my e-mail complaints either. Noticed other consumers have experienced almost exactly the same thing today (14th Feb-23) as me. Something suspicious is going on