Blueswift — Named Necklace Not delivered And it shows that order cancelled Money paid online till haven't got any refund

Website: blueswift.in/?gclid=Cj0KCQjwho-lBhC_ARIsAMpgMoeKCr8fv2U7kMv9gCVR3sONU17fZx150qTXY74cyawTTG16o6RaBd4aAr5gEALw_wcB

I have ordered a named necklace from blueswift the order id is #BST6196021 I have ordered it on 27th June 2023. After 1 day in the morning I was just checking whether the order is dispatched then I saw that the order is cancelled so I was trying to contact blueswift but they didn't respond I have sent a lot of mail still they haven't responded. Later on I haven't received any kind of refund from blueswift and I don't know the reason why my order got cancelled.
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