Boat And Xpressbee — My boat earphone is missed by Xpressbee Udaipur and they return different boat earphone

I purchase Boat Airdopes 175 from Boat's Official Site. Still, because of some connectivity issue, I request a replacement(on 23 July 2022) and was also approved by the company and product was picked up by XpressBees company on 25 July, but the day when they picked up my product they do not send any approval of a product is picked. I get a message in the evening that 'product detail mismatch' and then they returned a different boat earphone to me (I didn't take it).