Bob — refund not proceeds

I hv ordered on amazon on 18th dec some products on next day after i got messages i canceled the other on 19th as on same amazon india hv refund money on my debit card account on 19 dec 2019 still amount of rs4965.56 is not proceed by bank of baroda i contacted them thet r telling they didn't get any money from amazon they r asking for transaction no. I hv given them rnn. No provided by amazon but my refund is not proceeds i will take legal action against bank