[Resolved]  Bonanza Portfolio Ltd — Grievance of a Demat account holder

Address: Mathura, Uttar Pradesh

I (J P Agrawal) S/O Shri Ramji lal Agrawal De-mat account client No.:DUBR00170 client ID:20088300 with Ayush securities prop.Manish Agrawal Near SBI Krishna janam sthan Mathura ph:[protected] Mob: [protected] wish to bring it to your kind notice that I submitted the Voter card and PAN card twice for the sake of KYC with your franchise at Mathura. He didn’t bother to dispatch the same to the company and misplaced them rendering his apology and also demanded passbook of bank account with up to date entries and a cancelled cheque of bank account.
Third time I presented PAN card, Voter card and cancelled cheque with the printed account no. and name of account holder i.e. Shri Ramji lal Agrawal on the cheque of Central Bank of India. This cheque was marked cancelled but the franchise holder/sub-broker said I need the signature of the client and the franchise refused to accept it and also suggested to submit these things with photocopy of the passbook with latest entries therein required and humiliated with the words ‘You tell me the genuine situation I will adjust you’.
Sir, what does it means he questions on life of my father which is not only derogatory but shameful also.
I also wish to know why this franchise/sub-broker needs photocopy of passbook when cancelled cheque has already been submitted and also wish to know whether in the KYC requirement these passbook (updated entries) and cancelled cheque are required with signature on cheque by the broker in legal norms.
My father is around 80 year old and already enclosed PAN card etc. with account opening form. The franchise/sub-broker doesn’t issue any account statement year wise even after several request and reminders he says there is no provision of account statement in our company and even the bill for the transactions are not issued to the client.
Therefore I wish to know how should I be able to submit KYC and why the franchise/sub-broker demanding passbook details and where in the norms he is permitted to do so.
He is unnecessarily harassing and I seek your intervention in the right direction to advise broker to accept the PAN card and voter card for photo ID and address ID.
company's regd. office:
4353-4C-Madan Mohan Street,
Ansari Road, Daryaganj,
New Delhi-110002