[Resolved]  Book My Offer — Wrong / Defective Power Bank received

Address: 411015

Website: www.bookmyoffer.com

Dear sir,

website www.bookmyoffer.com
Order no: [protected]
Gojavas Courier : UNIBMOC237189

I ordered Sony 25000 mah power bank for above order no.
i received wrong / defective 20800 mah samsung power bank its descharge after 5 minutes.
immediately i called helpdesk no +91 [protected] and requested for replacement.

Till date i have not received the product or they are not lifting the helpdesk no.

Please help to solve this problem.

Details are as follows

[protected] Forwarded message[protected]
From: RS Patil
To: Help Desk,
Cc:
Date: Sat, 21 May 2016 12:59:43 +0530
Subject: Re: Fwd: Re: [#7BY-JQ4-SLB3] Ticket received: Wrong Brand Product received/cancel the order
Reminder...3

On May 19, 2016 8:23 PM, "RS Patil" wrote:
Reminder ...2

On May 18, 2016 12:20 PM, "RS Patil" wrote:
Reminder...1

On May 17, 2016 5:39 PM, "RS Patil" wrote:
Dear Mr Abhishek Diwedi,

I requested for todays discussion mail, but still is not received.

With reference to the discussion had with you today morning on dtd 17 may 2016,

I want original sony power bank 25000 mah with manual, warranty card and invoice.

I dont want duplicate power bank, its power discharged after 5 minutes.

So please send original sony branded power bank 25000 mah. At the earliest, or if not satisfied, then refund my money to my account.

Waiting for your reply

Regards

R S Patil.


On May 17, 2016 11:40 AM, "RS Patil" wrote:
Please send the courier boy to pick the cancellation product at the earliest and refund my Rs 748 to my account.

On May 16, 2016 12:04 PM, "RS Patil" wrote:
Dear sir/ madam,

Order no: [protected]

Today again i called customer care many times regarding this issue for cancellation of order, no response or no feedback from customer care.

As we have received wrong brand product/ defective product, no manual, no warranty card, no invoice.

So please cancel my order and refund my money to my account at the earliest.

Enclosed attached wrong product photo for your reference.

Waiting for your reply

Regards

R S Patil


[protected] Forwarded message[protected]
From: [protected]@gmail.com
Date: May 15, 2016 12:49 PM
Subject: Re: [#7BY-JQ4-SLB3] Ticket received: Wrong Brand Product received/cancel the order
To: Help Desk,
Cc:

Dear sir/ madam,

Order no: [protected]

As we have received wrong brand product/ defective product, no manual, no warranty card, no invoice.

So please cancel my order and refund my money to my account at the earliest.

Enclosed attached wrong product photo for your reference.

Regards,

R S Patil


On May 14, 2016 5:58 PM, "Help Desk" wrote:
Dear R S Patil,

Your support ticket "Wrong Brand Product received/cancel" has been submitted.

We reply to all tickets as soon as possible, within 24 to 48 hours. If we expect your ticket will take additional time, we will update you by sending you an email.

Ticket tracking ID: 7BY-JQ4-SLB3

You can view the status of your ticket here:
http://support.bookmyoffer.com/ticket.php?track=7BY-JQ4-SLB3&Refresh=67001

You will receive an email notification when our staff replies to your ticket.


Sincerely,

My support
http://support.bookmyoffer.com