BookMyOffer.com / Saturday Sunday Media Internet

[Resolved] BookMyOffer.com / Saturday Sunday Media Internet — New mobile i received reg:-

Prasobh kalliyath

from Kayankulam, Kerala

Aug 12, 2016

Address: Thrissur, Kerala, 680020

Website: www.bookmyoffer.com

I received one mobile nokia n73 on 27 th july. But the product i received is usless. Battery backup only 2 hours after full recharge. Local charger i recieved. Volume button not working properly. I mailed the matter. Also called so many times to customer care. But only one msg i recieved that they will send courier person to me to replace the product with in 7 days. Now 17 days done. No person contact me. Again i sent lot of msgs to customer support mail i'd.. No reply from there.. Order number is [protected]

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Aug 12, 2016

Complaint marked as Resolved

The message I received was " Dear Sir, We apologize for the inconvenience. we will replace your product. we will send our courier person at your shipping address. please hand over the product to him. it will take around 5-7 working days. after receiving product from your side. we will send new product at your shipping address. it will take around 15 working days for the whole procedure. Thanks and Regard's Bookmyoffer.com Care Team. The message centre is [email protected]

BookMyOffer.com / Saturday Sunday Media Internet customer support has been notified about the posted complaint.

Aug 12, 2016

Updated by Prasobh kalliyath Bookmyoffer site think fraud site

Verified Support

Sep 26, 2016

BookMyOffer.com / Saturday Sunday Media Internet Customer Care's response "Dear Customer,

We apologies for the inconvenience. We have shared your detail to our customer support team and they will contact you soon. Appreciate your patience and assure you that we will make all efforts to meet and exceed your expectations.

Thanks"