[Resolved]  BookMyOffer.com / Saturday Sunday Media Internet — Product not as per specification and intend to return.

Address: Indore, Madhya Pradesh, 453441

Website: NA

My son Master Amber sharma has ordered to purchase Shoe for book my offer.com as per speciemen shown online. The product supplied is not similar to it hence intend to return the same. But party is not taking care and even not replying e mails to me. No communication and postal address available.
e mail communication is mentioned below.
Please intervene and arrange for justice.
Thanks
Mahesh Sharma
[protected] Forwarded message[protected]
From: Amber Sharma
Date: Sun, Jul 24, 2016 at 12:52 PM
Subject: RE: Return of product.
To: Express support
Cc: Paa
Dear Sir,

Refer to your mail of dated 23 July 2016.

As desired, attached herewith 3 photographs at different angles of the shoe are attached for your reference.

Also attaching screenshot of your product.

You will visualise difference at your own. However the sole is blue instead of white. The flap printed with Nike is also different and it seemed that the product quality is also not satisfactory.

Therefore please arrange to collect the product and reimburse amount on the spot to avoid legal complications.

From: Express support
Sent: 23 July 2016 04:06 PM
To: Amber Sharma
Subject: Re: Return of product.
Dear Sir/Madam
Greeting of the day !!!
We really apologize for the inconvenience caused to you. Kindly send us the snapshot of the product.

Thanks and Regard's
Bookmyoffer.com
Care Team
On Fri, Jul 22, 2016 at 4:48 PM, Amber Sharma wrote:

Dear Sir,
Thanks for prompt reply. Since the colour and the product i ordered is not delivered to me and the quality of the product is not satisfactory. Therefore, I regret to cancel this order and request to arrange to collect the same and reimburse the amount to the undersigned.

Please inform to whom i have to handover the product to the satisfaction of the customer.
Please treat this urgent.
Thanks
Amber Sharma
On Fri, Jul 22, 2016 at 3:28 PM, Express support wrote:
Dear Sir,
Greetings of the day
We apologize for the inconvenience as we clearly mentioned that on our website images are just for the reference. so we request you to please read the description before buying the product.The shoes you have received are branded and assorted so can be delivered of any brand/series or color.
Thanks and Regard's
Bookmyoffer.com
Care Team
On Thu, Jul 21, 2016 at 8:34 PM, Amber Sharma wrote:

Dear Sir,

This with reference to order No. [protected].
Since I have not satisfied with the product complaint wrote through e mail on 16.07.2016, the date on receipt of the product.

Thereafter you asked me to eleborate reason for returning of product. Which i have replied on 17.07.2016.

Thereafter till today I have not received any communication in the matter.

Please treat this reminder and reply immediately the process how the product will be returned to you and payment made to courier will be credited to my account.

Your early action in the matter will help to avoid legal complications.
Waiting for your prompt reply.

Thanks

Amber Sharma
On Sun, Jul 17, 2016 at 3:55 PM, Amber Sharma wrote:

Sir,

This is wiith reference to the order no. [protected]. You asked for the elaborated reason for the returning of product. These reasons are:

1. the product displayed on site is of Nike and the product I received is not original Nike.

2. I m not satisfied with quality of the product.

3. I m not satisfied with the comfort and fitting of the shoes.

Amber Sharma

Thanks and Regard's
Bookmyoffer.com
Care Team
Thanks and Regard's
Bookmyoffer.com
Care Team