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I ordered for a samsung/mi 20800mah powerbank with samsung 64gb memory card order no.- [protected]
But i get a 25000mah samsung "used and fully defective" powerbank it works only 2-3min after full charging and i didn't get any memory card.
I had a very long discussion in email with costumer care of this site but they did nothing.
I am writing all the replies that i got from there then it will easy to understand the case (And attaching pic of product and emails thread)
Mail -1 (23th august 2016)
Dear bookmyoffer team,
I ordered for a samsung/mi 20800mah powerbank with samsung 64gb memory card order no.- [protected]
But i get a 25000mah samsung "used and fully defective" powerbank it works only 2-3min after full charging. So i want to replace it or get refunded asap.
Reply-1
Greetings!
We got your help request! One of our agents will respond to you as soon as possible.
To process in a smooth way kindly share the following details:-
1. Image of the product.
2. Order no.
3. Issue that you are facing.
My-2
Thanks for your immediate reply, i'm attaching image of product and order no.
Order no.- [protected]
Problem - as i mentioned in earlier mail
Image attached
R-2
When did you received this product?
M-3
I received it on 23th august (Same day i mailed).
And please tell me asap that what to do with this or process of refund/replacement.
R-3
We apologize for the inconvenience caused to you. As this is a tested product and passed from several quality checks. You have to charge the power bank around 8-10 hours at 1st time.
M-4
I charged it for 12 hour then it shows full charged but again in 2-3 min of mobile charging it shows low power and turn off.
R-4
We apologize for the inconvenience caused to you. As per our company policy there is no warranty no guarantee. We can offer 50% bmo point you can use these points on your next purchasing.
M-5
But it's not about warranty/guarantee when you delivering a used defective/damage item. It's like you can deliver anything you want, regardless of what people order. Can you send me the your company's policy link, where they write that they can deliver 25000mah
Samsung "used and fully defective" powerbank "only" instead of samsung/mi 20800mah powerbank with "samsung 64gb memory card" (Where is that memory card). But i will forget about memory card if got "working" 25000mah samsung power bank but this much money i can't just let go for a rubbish.
And now you are offering 50% bmo points for next purchasing, so tell what i need to order if want a samsung/mi 20800mah powerbank.
And who will take risk to purchase again from there.
Ps: so please think about it again, may be package mislabeled or something.
R-5
We really apologize for the inconvenience caused to you. How much back-up you are getting with power bank after charging 8-10 hours and i am going share a link with you kindly have a look on that http://www.bookmyoffer.com/payments_and_returns
M-6
After you said, i again charged it for 15-16 hour but again 2% charging of mobile, it's gone.
And as per your policy first three point of your policy make me eligible for return/replacement screenshot attached.
1. Yes defective
2. Yes physically damaged because it has scratches and it used before.
3. Yes product is different from description on the website, i ordered samsung/mi 20800mah powerbank with "samsung 64gb memory card" but what i got is 25000mah samsung "used and fully defective" powerbank. (Not only different even less because i didn't got memory card.)
R-6
That means your product is working from my side your case has been closed.
M-7 (2th september 2016)
2% charging and it's gone. Here it's gone means discharged, means powerbank backup is for 3-4 min. Is that means it's working?.
And you naver mention about memory card what about that?
How can you close the case.
Today (05-sep-2016, 10:42 pm)
I got autogenrated mail of shipping confirmation.
It will be very helpful if you can help.
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