| Address: Gurgaon, Haryana | | Website: www.bookmyoffer.com |
I had booked 1 samsung power bank on offer for rs.299 through facebook advertising of bookmyoffer.com on[protected] vide order no.[protected], which was received by me on[protected]. The container pack/carton was not of samsung therefore due to suspence i opened the pack in front of the delivery man of gojavas courier company after making cod payment of rs.548/-.
The product was a duplicate one and having a duplicate samsung logo printer on it, no user manual or other authentication that the product is of samsung, on/off button was not working, input/output sockets were loose as no cable can be connected to it, led is not working, in one word the product is totally a dump. I urged courier person to get the product returned but he has nothing to do instead suggested to lodge complaint online.
I lodged my complaint within 15 minutes of the receipt of the product reminded thrice on [protected]@bookmyoffer.com but neither received any sulotion nor even received any respons from the company. So was happened on the customer complaint number.
Now i bound to take legal action against them in the court of law.
It is the last option i am taking to get the company contacted before going to complaint through process of law. They are liable to be prosecuted for copyright act being using fraudulent usage of samsung company name in selling/promoting their duplicate products to a number of customers.
Thanks & regards
Suhail shariq
Advocate
[protected] Was this information helpful? | 
The product was a duplicate one and having a duplicate Samsung logo printer on it. I urged courier person to get the product returned but he has nothing to do instead suggested to lodge complaint online.
I lodged my complaint within 15 minutes of the receipt of the product reminded thrice on [protected]@bookmyoffer.com but neither received any sulotion nor even received any respons from the company.
Now I bound to take legal action against them in the court of law.
It is the last option I am taking to get the company contacted before going to complaint through process of law. They are liable to be prosecuted for copyright act being using fraudulent usage of Samsung company name in selling/promoting their duplicate products to a number of customers.
Thanks & regards
Suhail Shariq
Advocate
[protected]