[Resolved]  BookMyShow — amount deducted for failed transactions.

Address: 560073
Website: www.bookmyshow.com

Transaction was successful, but ticket not booked and amount got debited from my account. Worst experience. Customer service is most worst, should hold the phone on for 1hour to contact them
Further they sent a mail that the amount will be credited within 7 working days, but its already 13 days up still the amount has not been credited.
They are fooling us by deducting our hard earned money by failed transactions and looting our money. This is not the fair way to earn money

Below is the msg i recieved after the failed transaction.
Your a/c xxxx2989 linked to card no ending with 1193 debited for rs 1, 275.04 on 27/10/2018 towards pos withdrawal. Avl bal is rs 1, 5xxxx2.39. If this transaction is not initiated by you, type suspect and send sms to 56161 as report o[censored]nauthorised transactions and to block further debit transactions in your accounts
Was this information helpful?
No (0)
Yes (0)
Nov 13, 2018
Complaint marked as Resolved 
Finally recieved my debited amount, thanks team bookmyshow.
Verified Support
Nov 13, 2018
BookMyShow Customer Care's response
Hi there,

Please get in touch with us via [protected]@bookmyshow.com or LIVE Chats. We would be like to more on this.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
 
2 Comments

Comments

Hi Team,
I was trying to book the movie tickets, twice both of the time not able to get the tickets, but the money has been deducted from my paytm wallet, Please proceed with refund the money

no of time tried booking: 2
no of times failed :2
no of time money deducted :2
deducted money each time:484.7

BookMyShow Customer Care's response, Nov 13, 2018
Verified Support
Hi there,

We truly regret the inconvenience caused to you during your recent transaction attempt with us. As the transactions failed, the tickets were not booked.

The amount debited from your Paytm wallet will get auto reversed to your wallet within 24-48 hours and if debited through bank account then it shall reflect within 5-7 working days.

Please get in touch with us via [email protected] or LIVE Chats. We would be like to more on this.

Regards,
Team BookMyShow

Please Note: Bookmyshow does not look for any bank details or card numbers from its customers. Request you to not share any confidential details to any anyone claiming to be BookMyShow representative.
Hi Team,
I was trying to book the movie tickets, twice both of the time not able to get the tickets, but the money has been deducted from my paytm wallet, Please proceed with refund the money

no of time tried booking: 2
no of times failed :2
no of time money deducted :2
Deducted money each time : 381

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    BookMyShow
    customer care contacts
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    56%
    Complaints
    1531
    Pending
    0
    Resolved
    852
    BookMyShow Phone
    +91 22 3989 5050
    +91 22 6508 8960
    BookMyShow Address
    Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme, Mumbai, Maharashtra, India
    View all BookMyShow contact information