BookMyShow — Not refunding amount

I have booked movie ticket through bookmyshow app on 11th Feb 2024 but show was cancelled due to some technical issue, theatre management said they will refund next day through bookmyshow app, today is 20th feb 2024 till now bookmyshow not refunded amount, i have followed up with them 4times, every time they ask what is the issue and ask me to contact after 72 hrs this is repeating, so kindly resolve issue.
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    BookMyShow Phone
    +91 22 3989 5050
    +91 22 6508 8960
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    Ground Floor, Wajeda House, Gulmohar Cross 7, Juhu Scheme, Mumbai, Maharashtra, India
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