| Address: 31-a mian wali colony gurgaon, 122001 |
Hello,
I had been using bridgestone tyres for my renault duster from a long time, but last month when i got the front 2 tyres replaced my experience was somewhat i never expected from a reputed company like yours. The newly installed tyres were damaged within[protected] kms of driving. I was on a my routine trip to chandigarh where a small patch of damaged road butsted both my tyres at the same time, what i was shocked to see was both the bew front tyres were damaged differently one from the outside and one from the inside, however there was no effect on the older tyres which were comparatively much more worn out as compared to the new one. This is without any doubt a case of the lack in product quality and inspection at your end. 2 tyres having diffrent kind of defects at the same time showcase that the newly made batch was either a poor quality one or there were some defected pieces that were not properly checked, due to this lack of quality from your end i was forced to be stranded in between a rather risky stretch. As a customer i felt betrayed by the company’s claim of best tyre quality as i already paid a premium over other brands for a higher quality product and in return i got a defected piece and what was more surprising was that after this the company denied to take any action against this. I sent both my tyres for inspection and was denied replacement on both of them.
I would like you to take the necessary action in this case and i expect you will not be leveraging your valuable customers because of a defective piece.
It’s harrashment as from one month i’m not able to go out anywhere as dont have good tyres in my car.
Brigstone engineer
Abhinav
And
Wheel master tyre
Gurgaon
No one is giving relevant asnwer
My contact details
[protected]@gmail.com
[protected]
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