Bridgestone Tyres India — defective tyres - bridgestone mumbai

Address: Mumbai, Mumbai City, Maharashtra, 400080

I purchased 4 new tires for alto on 18.05.2019 from sanauto aligners at mulund west. At the time of purchase i was assured replacement warranty for the tires for any damage except puncture.

Now, in less than 6 months o[censored]sage the sidewall of one tire got cut while driving at the night. We somehow found the mechanic to fix the tire and he patched the cut and also applied some sticker patch from the inside. To ensure more safety to the tire we even purchased new tire tube.

The claim was rejected by bridgestone with the following reason:

Tyre reject
We regret our inabilty to offer you any replacement as the failure was not due to any manufacturing fault and cause of failure is sidewall cut-penetration

Total distance traveled in less than 500 kms is the last 6 months but still the tire got cut from sidewall without any reason. We normally drive under the speed of 80kmph so there is no scope of rough driving.

The cut was the due to the manufacturing defect which is not detected by your engineer as the tire was already patched. So its not possible for your engineer to detect whether tire is cut.

I request you to kindly replace the defective tire and also check the other tires for our safety.