Bridgestone Tyres India — new tyre get burst after two days of purchase

Address: 410501

Website: www.bridgestonetire.com.co.in

Respected sir/mam,

I have purchased 1set (2 piece) of bridgestone tyres 185/70/r14 ecopia ep150 for maruti swift vdi on 15/7/18.

After two days one of the tyre get burst while running in a plane road and accident happened with running two wheeler in left side, my car is in 40-50km/h speed and may be a major accident happen but cause i have proper control that why minor injury happen, the accident is minor due to low speed and i have a proper control on my car while tyre burst.

The tyre burst due to manufacturing defect from side wall of tyre and removes reliability from bridgestone brand, tyre fails due to manufacturing defect in two days.

I have visited the tyre outlet of bridgestone from the shop i have purchased tyre, the the owner of the shop told that you have hitted any hard object.

But the tyre burst while running in plane road in bhopal indore express way highway where whole road is very good.

The tyre burst after only running 292 km.

But don't know why it burst, but it's a matter of personal safety and public safety.

After waiting 5 day engineer from bridgestone visited for survey of the tyre and he also told have hitted hard object but i have not hitted any hard object the tyre burst due to its own fault also i always check tyre pressure regularly in 3-4 days upto 35 point air pressure,

But don't know why tyre get burst without any incident happens or don't have hitted any object.

I have told the engineer to check the tread grips height and and he found no change from the new condition and also there is not a single scratch in contact patch of the tyre, only small cut arise in side wall in one side due to burst of tyre.

The inspection engineer of bridgestone told that zig zag pattern of cut arises in side wall due to hitting hard object, i have told the engineer to describe any burst tyre pattern or the another tyre which is hitted by hard object but the engineer fails to describe me anything.

It is very simple to describe the tyre if get burst then definitely zig zag pattern form and my tyre is in zig zag pattern on side wall which show tyre has a manufacturing defect.

The shop from which i have purchased tyre told at the time of purchase bridgestone is best tyre to use and it covers 3 year warranty and he told that no problem will arise if arise then come to my shop but after burst he is not changing my tyre with new one as promised before purchase.

Also my tyre doesn't show any clue which proofs that it is hitted by hard object as not any single scratch is in tyre contact patch, and new tyre fails in two days shows that there is manufacturing defect in tyre,.

Very dissappointed with bridgestone brand

Please help me to change my tyres in manufacturing defect warranty claim as my new tyre get burst and charge penalty to bridgestone to provide lag of services as promised before purchase, i have complain many times to email id [protected]@bridgestone.co.in. But yet no reply or no call is made by the company regarding the complain also call many times to toll free number [protected] but call is not connect to customer care always line busy.

The company only withdraw money from the user pockets and no customer support is given by the company, due to this type of faulty manufacturing many road accident happens.

Sir help me to replace my tyres with new one.

Thanking you

Satya prakash dutt

Contact-
[protected]
[protected]