| Address: Bridgestone Tires, 110077 |
To whomsoever it may concern
Dear sir,
Bridgestone has been known for its exemplary quality of products, however my trust and confidence as a customer has been misplaced in the brand.
Why not bridgestone?
I purchased 4 new bridgestone passenger tyre for my wagon r car in the month of november 2018 from your select store in dwarka, new delhi. I was promised warranty replacement in case of any manufacturing defect.
After avery short span of time one of the tyre developed a bulge on one side of the tyre, i immediately reported the same to the tire shop from which it was purchased, during the inspection they found a crack at the inner liner splice. This crack penetrate into the side wall, resulting in a bulge and possible cause of tire deflation.
Both the select dealer - krishna motors and service engineer mr. Himanshu madan have completely dust of the hands from the matter saying that this is not a manufacturing defect and is a result of hard hitting object or caused during fitment of the tire. If it is not a manufacturing fault then the damage was caused while mounting the tire to the rim by the dealer (Krishna motors).
I am sure they are trying to differ from the promise made for warranty claim, leaving me in a jeopardy. I wonder a brand with international repute has zero credibility towards its loyal customers.
I am worried that i have other three tires from bridgestone and if they might develop the similar fault, resulting in a fatal accident.
Their has been no satisfactory measurements taken on the part of bridgestone, i regret to say that i am literally disenchanted by the service provided by bridgestone.
I hope you will take a serious notice of this complaint immediately and provide me a replacement for my tire.
I hereby request you to please guide me for suitable action, or else i may not be left with any other option but to explore legal angle.
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