Myself along with my wife traveled to India on 20th march 2019 by BA 35 of British Airways. .Both are senior citizens. we had requested for wheel chair assistance for my wife who can walk with much difficulties because of her knee pain. they asked us to wait at the lounge and took my wife to the Gate 63 by battery car (THN 39227) just 40 minute before the departure. As an attendant to her as she was in a position to have my assistant to get in and out from the vehicle, I requested to take me also with her. The driver refused to take me with her. I was asked to reach the Gate at m own. As it was the first experience and due to my old age i got immense mental stress and with in short period with so many inquiries i could reach the flight. Even after my seating in the flight my wife did not grt into the flight and again tension mounted on me. i reported to the flight attendant . Just closing the door my wife entered the flight with much sweating and tiredness and seated in her seat. she could not breath and speak. Then I came to know from her that she was dropped near a lift and the driver asked to reach the flight at her own. She did not know the way to reach the flight and stranded and fortunately some other passengers after seeing her boarding pass helped to get into a lift and reach the flight . This made her to suffer unwanted stress with sweating and also caused severe knee pain because she had to rush the flight as the departure time left was only hardly 10 minutes.
I raised complaint with BA and they apologized and offered 30.00 pounds for which iI requested them to revisit their decision as the suffering of both o[censored]s was huge and not warranted and highly unexpected of a reputed Airlines such as British Airways.
As no response from them, I lodge this complaint.
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